With PerlDesk you can...
- Have live chat with your web site visitors from your support portal
- Allow your visitors/customers to submit help desk records by email and this web based interface
- Respond by the staff interface,assign emails to departments, staff members and set priorities.
- View Reporting on how issues are handled, and when!
- Upload your own download files for users
- Create Troubleshooters (step by step guides)
- Create an Article database.. with articles like this one, they can contain pictures, HTML and are easily formatted.
- Create announcements to users/staff.
and many many more.. email sales@perldesk.com if you have any specific questions!
You can also integrate PerlDesk with
- Skype! You can enable Skype integration in the admin and allow visitors to contact you through Skype.
- vBulletin forum integration, you can tie PerlDesk into your vBulletin - which will allow you to merge user records and show latest posts on the PerlDesk portal home page.




